Guan Motor Private Limited is one of Singapore’s well-established car dealerships, making its mark for the company’s reliability and customer-oriented services. In this exclusive interview with UCARS, Founder Ong Peng Hock shares with us about how Guan Motor has been able to thrive in the increasingly competitive automotive industry.
How did the idea of starting a motor vehicle business come about?
Peng Hock: Like most people, I too have experienced poor customer service with various car dealerships when trying to purchase a car. Often, sales consultants were not upfront and honest about the cars they were trying to sell. That was why I started Guan Motor in 2004, with the goal to offer customers quality service, by providing them what they rightfully deserve, assurance and transparency.
What has been your most satisfying moment in business?
Peng Hock: Customer satisfaction is what keeps me going every day. Whenever the team successfully delivers the cars on our end and receives positive feedback, it motivates us to continually improve and provide better service to new and returning customers.
What is unique about your business?
Peng Hock: We pride ourselves on having a team of experienced sales consultants in our company. The longest working staff has been with us for ten years, and several of our staff members have been with us for about seven to eight years. They are not only well-versed in their knowledge of cars, but are also able to provide detailed specifics of every car in our showroom along with recommendations tailored to our individual customers’ needs.
What services or products do you offer?
Peng Hock: Guan Motor offers an array of products such as new, pre-loved, and rental cars. We also provide an exclusive service where we import cars for customers who wish to get a car of their dreams but are unable to find it anywhere else. Some of these cars are directly imported from Europe!
To find out more about Guan Motor, visit their website (Coming soon!) or join the conversation on their social media on Facebook.
Guan Motor Private Limited
Showroom: 61 Ubi Avenue 2, #01-10/04-12, Automobile Megamart, Singapore 408898
Business Hours: 10:00am to 6:30pm
Contact Number: +65 6743 3291
In conformity with the nationwide circuit breaker measures implemented by the government, Guan Motor is temporarily closed till 1 June 2020. You can still browse their finest collection of premium cars at your fingertips on UCARS or schedule a live video call session with their sales consultant here.