“Service. Trust. Transparency. Honesty.”
These are core values that car dealership TW Premium Automobile believes makes a successful rental business. For this article, our team had the chance to interview Joe Lee of TW Premium Automobile to understand the ethos behind this company. Here is what we found out:
The History Of TW Premium Automobile
Incorporated in 2013, TW Premium Automobile came to be when its founders saw the opportunities in business at the advent of the private-hire vehicle boom. The likes of private-hire vehicle megaliths, Uber and Grab, inspired TW Premium Automobile’s founders to venture into car rental to meet the demand for vehicles among drivers.
A Cut Above The Competition
Their company strives to stand out from its competitors with a number of key points: reasonable pricing, service, and reputability.
Joe Lee explains that TW Premium Automobile keeps their prices as competitive and as transparent as possible, putting the needs of their customers first. They also pride themselves on providing their customers the best possible service at all times.
On the note of reputation, TW Premium Automobile is a fleet partner for the widely popular private-hire vehicle platform GOJEK. This means that customers can enjoy GOJEK rebates when signing up for a rental vehicle from TW Premium Automobile.
When asked what he believes makes a successful dealership business, Mr Lee confidently states “service”, “trust”, “transparency”, and “honesty”, reiterating the brand’s mission of providing the most competitive and transparent pricing to all its customers.
Service With A Smile
Empathy and going the extra mile for their customers are two qualities TW Premium Automobile swears by. When we asked Mr Lee how they deal with difficult customers, he explained that they work with the understanding that all customers have their own individual demands.
No matter how difficult customers are, they try their best to listen to all of their demands and fulfil as many as possible.
To find out more about TW Premium Automobile, drop them a message on their Facebook page.
TW Premium Automobile
Address: 210 Turf Club Road, Lot A8, The Grandstand, Singapore 287995
Business hours: Monday to Friday: 9.30 am – 6pm
Contact number: +65 6465 0020